External Exception Error

External Exception Error

This is a Windows ‘external’ error, not an internal CostGuard or data error.
A restart may clear up the issue. If the problem persists, please see the following information.

If you’re receiving a Windows error that looks like this:

external exception

Then click ‘Debug’ to learn more (this is a message from Windows, not from CostGuard).

If you then see a kernel32 error like this:

kernel 32 error

then there may be a problem in the config file. Please explore to this file, and double click it:

c:\program files\costguard\costguard.ini

Make sure the data= and system= settings are valid, AND have a backslash at the end:

DATA=M:\Documents and Settings\Owner\My Documents\CostGuard Shared\Data\
System=M:\Documents and Settings\Owner\My Documents\CostGuard Shared\system\

This is generalized info about the kernel error: